Refund & Cancellation Policy

Refund Policy

1. Refund Eligibility:
   • To qualify for a refund, the following conditions must be met:
     • The booking was made directly through our website.
     • The cancellation request is within the specified refund period (e.g., 48 hours before the scheduled activity).
     • If you reschedule an activity and later decide to cancel it, our refund policy will apply based on the original booking date.
2. Refund Process:
   • To request a refund, contact our customer support team via email or phone. Provide your booking details and a brief explanation for the refund.
   • Our team will review your request and notify you of the approval or denial.
   • If approved, the refund will be processed within a reasonable timeframe.
3. Non-Refundable Situations:
   • Certain situations are non-refundable, including:
     • No-shows or late arrivals.
     • Activities that have already started.
     • Customized or personalized experiences.

Rescheduling Policy

1. Rescheduling Requests:
   • We understand that plans can change. If you need to reschedule your booked adventure activity, please notify 24 hours before the scheduled activity.
   • Rescheduling requests can be made via email or phone.
   • Provide your booking reference and the preferred new date and time for the activity.
2. Rescheduling Conditions:
   • Rescheduling is subject to availability. We recommend requesting changes well in advance.
   • Depending on the activity type and availability, rescheduling may incur additional fees.
   • If the rescheduled date falls within a different pricing period (e.g., peak season), the price difference will apply.
3. Late Rescheduling:
   • If you request rescheduling within a specified time frame before the scheduled activity (e.g., 24 hours), we’ll do our best to accommodate.
   • Late rescheduling requests may be treated as cancellations (see our Cancellation Policy).
4. Refunds for Rescheduled Activities:
   • If you reschedule an activity and later decide to cancel it, our refund policy will apply based on the original booking date.

Cancellation Policy

1. Cancellation Process:
   • If you need to cancel your booking, notify us before scheduled activity (e.g., 24 hours),
   • Cancellation requests can be made via email or phone.
   • Please provide your booking reference and a reason for cancellation.
2. Activity-Specific Cancellations:
   • Some activities may have specific cancellation policies due to external factors (e.g., weather conditions, permits, and group size).
   • Check the activity details for any additional guidelines.
3. Refunds for Cancelled Activities:
   • If we cancel an activity due to unforeseen circumstances (e.g., extreme weather, or safety concerns), a full refund will be issued.
   • Refunds for canceled activities will follow the terms outlined in our refund policy.
   • 100% Refund: If cancelled 48 hours before the scheduled activity
   • 90% Refund: If cancelled 24 hours before the scheduled activity
   • 0% Refund: If cancelled after 24 hours before the scheduled activity

Contact Us

If you have any questions or need assistance regarding refunds or cancellations, feel free to reach out to our customer support team:

• Email: [email protected]
• Phone: +91-7238908505